Cindy Miller is, frankly, unflappable. Driving home from an out-of-town meeting, she can get a call from a client in crisis and step in smoothly. Whether it’s “The board just fired me” or “The TV trucks are in the company parking lot,” she’s immediately taking charge and putting a plan in place.

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Ask any CMC client who’s been through a traumatic experience and they’ll tell you the same thing: Just talking to Cindy made them more confident. Cindy is the CEO other CEOs turn to for guidance for crisis communications and strategy.

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She gets to the heart of issues quickly. Cindy’s learned that there’s no substitute for digging below the surface of a situation and determining what’s really needed. A client may ask for something very specific but limited in scope, when, in fact, long-term success might depend on a deeper look in another direction. She digs and finds those other options.

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Cindy honed her skills and cool-under-pressure demeanor in a newspaper newsroom. By its nature, a newsroom is a frenzied environment seemingly in constant crisis mode. Editors who crumble under pressure don’t last. Cindy lasted. She rose to become Metro editor at the Atlanta Journal Constitution in charge of the coverage of the state of Georgia with a staff of 120 people. She has had a lot of practice at being unflappable.

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 A measure of success for Cindy Miller Communications is Cindy’s status among the CEOs she’s worked with. They trust her skills. They also trust her integrity. When Cindy thinks a company project needs a mid-course correction, she’ll say so. The CEOs, embracing her as a member of their executive team, listen.

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The same trust appears at all levels of a client company. People participating in an employee satisfaction survey trust CMC’s pledge of confidentiality as it searches for useful insights. That same trust is evident when CMC’s observations and recommendations get to the board of directors. Without top-to-bottom trust the project falls short. Cindy’s job is to make sure that trust never slips.

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Cindy also finds time for what’s important in life. When relatives need help, Cindy’s at the hospital for the 6 a.m. shift or in the kitchen preparing meals. First a baseball Mom, now she’s a baseball Grandma, logging decades of hot afternoons at the field. Cindy knows that her work will always get done, but those precious moments with family and friends may slip past, never to return. She knows how not to let that happen. That may be her most valuable skill.