Here’s what satisfied clients are saying about Cindy Miller Communications
We’ve worked with Cindy Miller Communications for more than eight years. Her team is versatile enough to help assess the attitudes of your employees, draft a crisis response plan, and train your employees to implement that plan. I can’t tell you how many times a situation has come up, and one of my first thoughts was, “I wonder if CMC can help.” I don’t wonder anymore. I just call them.
Ours is a thorough, well-prepared company, but I realized one day we were not prepared to handle a public-relations crisis. Several business friends all had the same advice: “Call Cindy Miller.” We did, and within months we had formed a Crisis Response Team, drafted a briefing book that outlined roles and responsibilities for everyone in the company, created talking points and collected all the important data sheets about our materials and processes. As Cindy told us early on, “You’re going to build a plan you hope you never have to use.” So far, we haven’t, but we sleep better knowing the plan is in place.
We needed a social media strategy, and we needed it quickly. Cindy Miller Communications stepped in immediately to help us get social media sites launched in time for the grand opening of our new showroom. Facebook. LinkedIn. Instagram. Twitter. All were in place on time, populated with content that supported our overall messaging strategy.
If you have a message from an investigative reporter, you want Cindy Miller to return the call. We were faced with a barrage of questions from a Washington, DC-based television reporter, armed with information that simply wasn’t true. Because of other internal issues, we needed to address the questions with extreme care.
Cindy and her team knew exactly what we needed: On-going contact with the reporter, talking points, written statements, and internal communication about how to respond if a reporter showed up with a television camera. We also needed constant communication about progress and potential conflicts, and Cindy kept us fully informed. It was a crisis out of our hands, but beautifully handled.